Our Commitment to customer Satisfaction
Thank you for shopping with Striking Fashion. Our aim is to create a satisfying and enjoyable shopping experience for you.
General Return Policy
You can return the items within 7 days from the delivered date for a full refund.
During your shopping, if you encounter, mis-shipped items, damaged package or items, missing items or mismatched size or color with your order, we promise a full refund or resend a new package for free once we confirm it. But no refund or exchange on change of mind purchases and sale items. Generally we need 24 hours to deal with this issue. Details areas bellows:
1. No refund or exchange items:
No refund or exchange on change of mind purchases and sale items.
2. Mis-shipped items:
You have two options of
1) Exchange it for the new correct item;
2) Return it for a full refund. Please contact our Customer Service and send us the details about the wrong item in 7 days. We will resend the correct item for free or refund you the full price.
PS: All returned items must be in brand-new condition, unused and with original tags and packaging.
3. Missing items:
Inform our Customer Service if any item is missing from your package. When we have confirmed that an item was missing, we will offer a full refund or send a new one, upon your request. We will be responsible for all shipping fees incurred. Generally we need 24 hours to deal with this issue.
4. Damaged package or items:
If you find the package is damaged upon direct receipt from the courier, please reject it with the reason of damaged package and inform our Customer Service about the issue.
If you find the package or items are damaged after accepting it, please provide our Customer Service sufficient evidence like photos and description of the issue. We will send you a new one or issue a full refund after confirmation.
5. Size does not match:
We have listed all the details about item size on the website. If you find the size does not fit, please check our description and your order information.
1) Size not as ordered: You can contact with our Customer Service directly for a full refund or a correct size for free.
2) Size as ordered but does not fit: You can apply for a return, and you would be responsible for all shipping fees incurred.
6. Color mismatch:
The settings of your computer screen may alter the color of the pictures shown on Striking Fashion. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact our Customer Service to see if a return or refund is possible.
Non-accepted to return items as below: Customized products, lingerie (underwear and swimwear)..
How to return
Please send your items back and send an email to our email@example.com with information as below:
1. Tracking No of return package
2. Original order number
3. Reasons for refund (+ photo proofs if the items are not returned)
4. Specification and number of the returned items
We are great thankful for you to make orders on Striking Fashion, but there are three rules for order cancellation you have to know:
1. Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
2. Orders cancelled after order preparation may be canceled, but you will be responsible for 15% of item price.
3. It is not allowed to change items including changing item size or color after 24 hours of payment confirmation. We will charge for 15% of item price if you insist to change.
4. Orders cannot be canceled after shipment.
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Desire Fashion Holding Pty. Ltd. | ABN: 24601877749